The following cancellation policies apply to private bookings for up to 10 people. For bookings for more than 10 people, special cancellation policies apply that will be specifically mentioned during the booking.

Our general cancellation policy is 3 DAYS (72 hours) before the arrival date. In other words, if the booking is cancelled or modified more than 3 DAYS (72 hours) before the date of arrival at the Hostel, there will be no charge. If the booking is cancelled or modified later, or the guest does not show up at the Hostel, 100% of the booking will be charged to the credit card provided during booking. This policy will generally apply, but with exceptions depending on the time of year. These exceptions are set out below:

  • A 7-DAY cancellation policy is in place during the ski season. In other words, if you book a stay during these dates, you can cancel or modify the booking with more than 7 DAYS notice before the date of arrival at the Hostel without any charge. If the booking is cancelled or modified later, or the guest does not show up at the Hostel, 100% of the booking will be charged to the credit card provided during booking.

 

You must return the room card when you leave the Hostel. If you do not do so, a charge of €5 will be made to the credit card provided during booking.

Payment policy

If you book through our website (aranhostel.cat), the charge for the stay will be made two days before arrival at the Hostel through the STRIPE payment gateway.

Taxes and charges

Prices include taxes, except for the TOURIST TAX. The tourist tax levied by the Catalan Government is €0.60 per person per night, and is paid directly to the Hostel in addition to booking of the accommodation and other services or activities. The tourist tax is not charged after the 8th night of the stay or for children under 16 years old.

At the Hostel you can pay in CASH (euros), VISA or MASTERCARD.

 

For more information, contact us at the e-mail address: aranhostel@cec.cat.

Group bookings

If there will more than
10 people, you must make the group booking by e-mail. Booking and cancellation
conditions differ from individual bookings, depending on the group size and
season. We will provide clear and specific details during the booking process.

Version: 1 March 2023.

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